Frequently Asked Questions
Q: I am having trouble logging in.
A: If you have not already registered, please enter your email address and create a password for yourself. If you already have an account, you can log back in using the username and password you created.
Q: I have forgotten my password.
A: Enter your email address in the login box and click “Send My Password.” You will receive an email with your password. Please note: the email address that you enter must be the same one used when you registered.
Q: Is there a time limit on the site?
A: No, your session will last until you close your browser.
Q: How do I save the book I am building so I can revise it at a later time?
A: Your book will automatically save as you go. When you log back in to the site, you will be able to continue working on your most recent project. Or, you may access all of your previously built books by clicking the “My Custom Bookshelf” tab.
Q: Why does my book have an $8.00 net price before I have made any selections?
A: There is an $8.00 base charge per book in addition to the cost of the selections.
Q: I have a catalog and know the ordering codes I wish to use. Is there an easy way to add my selections?
A: Yes, you can add selections to your custom book by simply typing in the ordering codes of the chapters you wish to include into the search box, or by selecting the file numbers from the dropdown under “Advanced Search.”
Q: How do I include my own or third party material?
A: Click the “Add Outside Material” button on the “Compose Book” tab and you may either upload your own materials or add the citation information for third party material that you would like to include. All of your uploaded materials will be saved for you to access under the “My Content Files” tab.
Q: I have plugged in my Search criteria, received results, and made some selections. Where do I go next?
A: Under the Compose Book tab you may search for more material or add outside material. If you have finished adding material, you can sequence your selections and/or add section titles to your table of contents. Click “Next” to customize your cover and title page.
Q: How do I delete a selection?
A: Click the selection you would like to delete in the “Ordered Items” column and then click “Remove Items.”
Q: Do I need to provide the same information on my title page as on my custom cover?
A: No. Check the box that says “Title Page (If Different from Cover Text) " to provide a separate bank of information for your title page.
Q: Do I need to provide information for all of the lines on my custom cover and title page?
A: No. The number of lines you choose – up to three - are up to you.
Q: Can I choose the font and font attributes for my custom cover?
A: No. The font is set.
Q: What is the difference between an Evaluation Copy and a Desk Copy?
A: You may preview your book as an electronic evaluation copy by clicking the “View My Book” button on the “My Custom Bookshelf” tab.
If you request a printed evaluation copy, we begin processing the evaluation copy as soon as an ISBN is generated, and you will receive one to review in approximately 10-15 business days. If you are unsatisfied with the contents of the book as it appears in the evaluation copy, you may make changes prior to placing an order with your bookstore.
Desk copies are final versions of the book and are printed and shipped once we receive an order from your bookstore.
Q: Once I generate an ISBN am I obligated to order the book?
A: No. We do not begin production on any book unless you place an order with your bookstore and your bookstore, in turn, places an order with us.
Q: What does “bundled books” mean?
A: If you adopt another Pearson title for your course, you can save your students money by combining them in a package for a discount. Enter the ISBNs of the other titles.